Frequently Asked Questions
Quick answers about shopping and selling on FairRate. Can't find what you need? Contact us.
For Buyers
What is FairRate?
FairRate is an online marketplace where you buy quality products at fair prices from verified sellers across India — including local sellers near you for faster delivery.
How do I place an order?
Browse or search for a product, add it to your cart, and check out. You can pay online or choose Cash on Delivery where available.
What payment methods can I use?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible orders. Paying online is often a little cheaper (a prepaid discount may apply).
What does "Shop Local" mean?
Some sellers deliver only within their own city or region. Buying from a local seller usually means quicker delivery, less damage in transit, and easier returns. Set your location on the homepage to see sellers near you.
Do you deliver across India?
Yes — most products ship pan-India via trusted courier partners. Local-only sellers deliver within their serviceable area, which is shown on the product page.
How do returns and refunds work?
Eligible products can be returned within the return window shown on the product page. Once the return is approved and picked up, your refund is processed to your original payment method or wallet.
How do I track my order?
Go to your account → My Orders, or use the Track Order option, to see live status and courier tracking.
What are reward points and referrals?
You earn reward points and wallet credit on activity like referrals. Share your referral code — when a friend places their first order, you both earn rewards.
For Sellers
How do I sell on FairRate?
Click “Sell on FairRate” / Register as a seller, add your business details, list your products, and start selling once your account is approved.
What does it cost to sell?
FairRate charges fair, transparent commissions — you keep more of every sale. Listing your products is simple and there are no hidden fees.
Can I sell only in my own city?
Yes. You can restrict your store to your city/region and even deliver yourself. This avoids pan-India RTO (return-to-origin) damage and losses — sell only where you can deliver.
How do payouts work?
Your earnings are settled to your registered account on a regular payout cycle. You can track sales, orders and settlements from your Seller dashboard.
How do I get my account approved?
After you register, our team reviews your details. Once approved, your store and products go live on FairRate.